Demand on service and response time
SENDIASS is a county-wide service that receives over 200 enquiries each week. While the team always strives to respond as quickly as possible, it may take up to five working days to receive an initial response. To help us manage enquiries efficiently and avoid unnecessary delays, we kindly ask families to use only one method of contact (either telephone, voicemail, or email) and wait for a response before making further contact. Multiple enquiries about the same issue can increase demand on the service and may delay responses for everyone. Thank you for your understanding and patience.
About us
Durham SEND Information Advice and Support Service (SENDIASS) is a statutory service supporting parents/carers of children with special educational needs and disabilities (SEND) and children and young people with SEND.
We aim to empower parents/carers, children, and young people to play an active and informed role in making decisions about education, health, and social care.
Our role as an Information Advice and Support Service (IASS) is to help parents/carers, children and young people build their knowledge, and confidence in SEND law, procedures, policies, and practices, and to enable them to communicate with their own needs, wishes, and rights.
Durham SENDIASS is a free, impartial, and confidential service that operates at ‘arm’s length’ from the Local Authority (Durham County Council)
What we do
We provide impartial advice on special educational needs (SEN) to:
- parents and carers
- children and young people
- professionals and practitioners
Please see the video at YouTube: What is an Information, Advice and Support (IAS) service?
Would you like to give us feedback about our service?
You can send us feed back about our service at our SENDIASS Feedback Form
For more information about the service offer please see our what to expect from SENDIASS page.