Durham SEND Information Advice and Support Service
Lee House
Lee Terrace
Easington Village
Peterlee
Co Durham
SR8 3AB
Telephone: 0191 587 3541 or 03000 267 007
If you are unable to get through, please leave a voicemail and we will return your call within 5 working days.
Email: sendiass@durham.gov.uk
Online: You can contact us by completing our contact form.
Facebook: Durham SENDIASS Facebook
Opening hours
Monday to Friday, 8.30am until 5.00pm.
The helpline is available Monday – Thursday from 8.30am to 6.00pm, calls to the service on Friday will go to voicemail.
Referral by professionals
Primarily, we operate a ‘self-referral’ process for families. However, on occasion it may be considered appropriate for a professional to contact the service on behalf of the parent/carer or young person.
If this is the case, please complete the SENDIASS external referral form to seek advice from our service on behalf of parents, carers, and young people that you are working with, or if you would like to refer a family to the service. Consent must be obtained before a form is submitted.
All forms will be reviewed by the SENDIASS Support Officer/SENDIASS Coordinator, and the appropriate information and advice provided. We will respond as soon as possible but it can take up to five working days when the Advice Line is busy.
Contact National SEND Helpline (external link)
Durham County Council Local Offer (external link)